At Adelayne Walks, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns on eligible products within 7 or 14 days of delivery. To qualify for a return:
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The item must be in unused and original condition
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All original packaging, tags, and labels must be intact
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A valid proof of purchase must be provided
Please note: Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process
To initiate a return, please contact us at [email protected] with your order number, the reason for the return, and any relevant photos if the item is damaged or incorrect.
Once your return request is approved, we will provide you with instructions for returning the item. Please ensure the item is securely packaged to avoid damage during transit.
3. Refunds
As we offer Cash on Delivery only, refunds will be processed through one of the following methods:
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A replacement product of equal value
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A voucher or store credit to be used on future purchases
We do not offer cash refunds. Refunds are processed after we receive and inspect the returned item. You will be notified of the outcome via the contact method provided during your request.
4. Non-Returnable Items
The following items are not eligible for return or refund:
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Items that have been used, washed, or altered
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Items returned without original packaging or tags
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Sale or clearance items marked as final sale
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Include clear photos of the issue, and we will arrange a replacement or suitable resolution as quickly as possible.
6. Contact Us
If you have any questions or need assistance with a return, please contact our support team at [email protected].